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SDR / Areas we serve / New Milton

New Forest District, BH25 · New Milton

New Milton data recovery. Housebuilders, holiday parks and a station on the main line.

New Milton civil parish had 25,546 people at the 2021 Census, including those in Barton on Sea. The station opened in March 1888 on the main line from Waterloo to Weymouth, and South Western Railway services run through Brockenhurst into Southampton Central. The main road is the A35, north-east towards Lyndhurst. Pennyfarthing Homes keeps its head office at Ossemsley, and the 1900 water tower still stands above the streets.

Tracked inbound post · return free No charge to diagnose on arrival Quotes fixed in writing

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What comes in from BH25.

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The complaintWhy it happens hereFirst step
A surveyor's laptop returned from a plot visitSetting-out figures, photographs of each plot and a drawing set nobody else holdsImage the disk before anyone reworks the file
A holiday park's booking and arrivals PCOne box holding a season of reservation bookings, deposits and pitch informationRecovery ours, rebuild yours
A card filled over an event weekendCards get switched out during the shoot, and the full card goes into a pocketStop writing to it; get a quote, then post it as you found it
An office NAS showing two bays amberSite photographs, drawings and valuations on a box that gave nobody any warningPower it down; quote first, then send every disk
A museum volunteer's cataloguing driveObject records, scans and a photographic archive, built up over many yearsFirst get a quote (by phone or with the form), then send it as you found it. Nothing is opened unless invited.
Sending your device to us: first, get a quote, by phone or with the form. After you have received the quote you will then send it to us at our secure intake laboratory based in Guildford via tracked post that is fully insured. Return postage is free, so you do not incur additional expense. Pack the shipping form alongside it. Alternatively, you are able to drop it off at the Guildford intake lab, Monday to Friday, 9am to 5:30pm, no appointment needed. A complete description of how to pack your device is located at the posting details link.

How New Milton jobs are run.

Drawings and site filesPlot documentation, setting-out details and survey photography are treated as the working records they are. You tell us which folders come first, our findings are reported against that list, and nothing is read that you did not specifically request.
BH25 travels by postBefore sending it to us, get a quote first, by phone or with the form. Then take it to any post counter in the parish and send it tracked and insured; it usually arrives at the laboratory the next morning. If you would prefer to deliver it yourself, drop it off at the Guildford intake lab, Monday to Friday, 9am to 5:30pm, no appointment needed. We run no collection round at all, so the number on your receipt is how you follow it.
Damp kit, and what not to tryNothing dried on a radiator. Nothing left in rice. And most importantly, no test power-up. Any wet or damp board needs proper cleaning and a fresh read of what is left. Every hopeful spin costs some of what remains.
The terms, start to finishDiagnosis is free. We will then give you one written quote, and that is the amount you will be charged; in most cases you only pay if we recover your data. Work on multiple disks starts at £500 + VAT, a recorder at £400 + VAT and a single hard drive at £300 + VAT. All postage back to BH25 is on us.

Next door.

Everywhere else we cover →
Hythe → Lymington → Christchurch → Ringwood →

New Milton, four questions.

Does New Milton cover take in Barton on Sea and Ashley too?

Yes. The civil parish is the unit, and all areas within BH25 are treated alike. Your media reaches the Guildford intake laboratory by tracked, insured post, or is dropped off there (Monday to Friday, 9am to 5:30pm, no appointment needed), so wherever your machine was in the parish has no bearing on your place in the queue, the timescale or the figure quoted.

Site files are on a drive that will not mount. What do you need from us?

Your drive's make and model, what task it was performing just before it stopped, and which folders you would like first: plot numbers, drawing sets, site photographs. Imaging comes before any other recovery method is tried. Any copy we return to you is written to new media at our expense.

A holiday park's booking machine failed mid-season. Can it jump the queue?

If you ring us and say 'business down', we will open the case as a priority: imaged first, then worked on an uninterrupted schedule rather than fitted in around other cases. Diagnosis is free either way, and a written quote will always come before any work is undertaken. The only thing that changes is your position in the queue.

Should we post the whole computer, or just the drive out of it?

Just the drive, nearly always. We will take two kinds of unit whole: an external still in its enclosure, with its cable and power supply, and a NAS whose disks will not come out. Anything that is a server, or a RAID set out of one, arrives as bare disks with the bay number written on each. Phones and tablets are not handled by us.

Similar cases on the index.

Hard drives → Photo work → Deleted files → The rest of the region →

New Milton gets a quote and sends a parcel; the files come back.

Turn it off. Explain what went wrong. Get a free diagnosis before you make any commitments.

0800 6890668

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