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Where we work · Hythe

Data recovery for Hythe. Process data, port data, and the drive in the spare room.

Hythe and Dibden is located on the Waterside, with Fawley to its south and Marchwood to its north, and the A326 threads all three together off the M27. The population of Hythe was recorded as 20,526 in the 2011 Census. There is no passenger railway on this shore, which is why work reaching our bench from SO45 arrives as a parcel.

Tracked inbound post · return free No charge to diagnose on arrival Quotes fixed in writing

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What Hythe and the Waterside send.

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The complaintWhy it happens hereFirst step
A contractor's laptop after a Fawley shutdownAll inspection notes, method statements and site photographs stored on a single machine.The hard drive travels to us while your laptop stays at home
A logistics PC in a Marchwood officeWarehouse records for shipments, customs documentation and movement tracking for vehicles all on the same deviceRecovery ours, rebuild yours
A boatyard's shared disks that stopped mountingCustomer job sheets, hull records and all related customer files stored on a very small RAID storage unitPower it down and label the bays
Filled-up camera card from along Hythe PierHythe Pier opened again in April 2026 and the photography began againAlways image first
An external drive from a damp garage shelfSalt air corrodes the enclosure board long before the platters are affectedDon't try to dry it out by yourself: get a quote, then post it to us as it is.
Sending your device to us: first, get a quote, by phone or with the form. After you have received the quote you will then send it to us at our secure intake laboratory based in Guildford via tracked post that is fully insured. Return postage is free, so you do not incur additional expense. Pack the shipping form alongside it. Alternatively, you are able to drop it off at the Guildford intake lab, Monday to Friday, 9am to 5:30pm, no appointment needed. A complete description of how to pack your device is located at the posting details link.

How a Hythe job runs, end to end.

The A326 is the routeThere is one major road that the Waterside uses. The A326 exits the M27, passes through Totton and Marchwood, and drops into Hythe. There is no passenger railway on this side of the water, and a posted drive never touches the road anyway.
Fawley's paperworkThe petrochemical complex at Fawley opened in September 1951. It covers 3,250 acres and operates twenty-four hours a day, with 2,500 staff and contractors. ExxonMobil is putting over £800 million into expanding it, and a hydrogen plant is included in the expansion plans.
Marchwood is ABP's, not the MOD'sMarchwood Military Port is run by ABP Solent Gateway Ltd, which is wholly owned by Associated British Ports, on a thirty-five year lease. The site includes 225 acres, four berths across two jetties and a freeport tax and customs site. Vehicle and cargo systems record data all day.
One price list, Waterside-wideDiagnosis comes without charge, and the written quote that follows does not alter thereafter. In most cases you only pay if we recover your data. We will return your data on fresh media, and return postage is paid.

Hythe questions, straight answers.

Do you cover Fawley and Marchwood as well as Hythe?

Yes: all of SO45, which includes Hythe and Fawley, SO40 at Marchwood, and the parishes along the A326 between them. Because everything moves by tracked post, or is dropped off at the Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed), no Waterside location is farther from the bench than another.

Contract work has stopped without that drive. Can it be hurried?

Say so on the first call. A job that has stopped work goes first into the imaging queue and is worked throughout the entire day, and the written figure reaches you before your package is opened rather than after.

The camera calls the card corrupt. Are the pictures gone?

Usually not. On most corrupted memory cards the images are still intact, beneath a broken file structure. When a memory card is reformatted, those images remain intact until new files replace them. Store the memory card somewhere safe right now.

Posting a drive from the Waterside — how should it be packed?

First get a quote, by phone or with the form, then post the item to us. Send it by a tracked service and insure the contents. Put padding around the item on every side to protect it in transit, and include the printed shipping form in the packaging. Send the hard drive itself, not the computer; a NAS unit may be sent whole if its disks will not come out, but servers or RAID sets should come as bare disks, each labelled by bay.

A quote, one parcel out of SO45, and the work starts.

Turn it off. Explain what went wrong. Get a free diagnosis before you make any commitments.

0800 6890668