Specialist · urgent data recovery
If the server your company runs on has died, waiting your turn is the last thing you need. Urgent cases go straight to the front of the bench, get looked at on the day they land, and are imaged without pause across the working week. What we won't sell you is a performance about never closing: this is what urgent honestly means.
Speak to an engineer about it
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| The problem | What that tells you | First step |
|---|---|---|
| The company's main server or array has stopped | Several drives to image, then rebuild — a priority job by definition | Tell us 'business down' when you ring |
| A rebuild died halfway through and nobody will go near it | Right call — each extra try cuts the chances further | Switch it off and ring us |
| There's a fixed date riding on the files | Hearing, tax return, submission — that date drives the order we work in | Give us the date itself |
| The sole copy of something you can't replace has failed | Personal panic counts as urgent too — priority isn't reserved for businesses | We'll be honest about where it sits |
| Ransomware is encrypting as we speak | Isolate, then preserve evidence, then recover | Pull the network cable, leave the power alone |
As soon as it lands with us, your device gets its own case number. An engineer works out the fault, says what can genuinely be pulled off, then puts one fixed price in writing — no charge for diagnosis, no obligation, and no chargeable work until you approve it.
Say 'business down', or name the date you're up against, and the case is marked priority from that call — courier sorted, bench cleared for its arrival.
We diagnose the device on the day it reaches us. Imaging then runs unbroken through the working day, in front of everything else waiting, and you can ring for a progress update.
Once the file list checks out against what you flagged as critical, we arrange the return — pickup, courier or secure transfer, whichever gets you working again soonest.
You sign off a complete list of the recovered files first; only then does the recovery fee fall due. Everything returns on fresh media, postage paid, and the job stays open until you confirm the files open at your end.
The real sums behind any turnaround claim: five factors decide how long a recovery takes — the fault itself, the size of the drive, the media's condition, whether a donor exists, and whatever was attempted before it reached us. So this page carries opening hours, not a badge claiming we never close: unbroken priority work Mon–Fri 9am–5:30pm, a diagnostic the day it lands, and a genuine timeline as soon as one exists.
The RAID under their booking system fell over on Monday, a failed rebuild already behind it. Members were imaged one after another through Tuesday, the array assembled virtually on Wednesday, and a verified database went back by Thursday lunchtime — priority sequencing, nothing dramatic.
Under priority sequencing, a logical fault on sound media can be finished in one to two working days; failing drives and multi-drive arrays run longer, since imaging sets the pace rather than effort. You'll get an honest timeline on the day we diagnose the device.
No — and be wary of any lab that claims otherwise for mechanical jobs. We work Monday to Friday, 9am–5:30pm, and urgent cases run without a break through those hours, jumping the queue. That is what fast honestly looks like.
Before diagnosis, no serious lab will promise a date on a physical fault — donor sourcing and the state of the media set the pace. What we do promise is priority sequencing, a diagnostic the day it arrives, and a straight answer as soon as the timing is clear.
Yes: a priority job pushes everything else off the bench. The exact figure appears in your fixed written quote, before you decide. Either way, the diagnosis costs nothing.
Powering a damaged device up again costs you data. Start a case first; diagnosis is free whatever you decide.