The lab · your data
Privacy notice — with a plain English summary.
In brief: nothing is gathered beyond what a recovery calls for, the contents of your device belong to you and nobody else, we sell information to no one, and the copies we work from are wiped thirty days after your files reach you. The detail sits below.
Our identity. This site is run by Easy Data Recovery Ltd (company no. NI625698) under the trading name Southampton Data Recovery. Our entry with the Information Commissioner's Office carries registration ZC173784. Write to us on data-protection matters at Guildford Data Recovery, Ground Floor, Building 2, Guildford Business Park, Guildford, GU2 8XH — the intake laboratory, and the name your envelope must carry. Phone: 0800 6890668. Revised 18 August 2026.
The information we hold, and the reason
Details from enquiries. Ring us or fill in a form and we take your name, telephone number, email address and the account you give of the fault — so we can reply, diagnose, price the work and manage your case. Lawful basis: steps taken at your request prior to a contract, and performance of that contract.
Job files. Reference numbers, letters and emails, quotations, sign-offs and despatch details — held so the work can be carried out and so that accounting and legal duties are met. Lawful bases: contract and legal obligation.
Whatever sits on your device. Getting files back unavoidably means an engineer handles them. Access goes no further than the recovery demands, we do not look around beyond the job in hand, and nothing in there is put to any purpose beyond handing the files back. Lawful basis: performance of a contract. Should a device carry special category data, what we do with it stops at the technical recovery you asked for.
Things we never do
- Your details never go on a mailing list or into a newsletter, and are never sold or shared for advertising.
- This site sets no advertising or tracking cookies. It works perfectly well without trailing you.
- Your device and its contents never leave the UK — the work is done in our own lab.
Who else sees anything
Nothing beyond what the work demands: form submissions reach us by way of the mail service run by our hosting provider (Hostinger); couriers handle the device itself and the address it travels to; invoices pass to our accountants, but never your files. All of them are bound by contract and act solely on our instruction. Information goes to the authorities only where the law compels it.
How long material is kept
The copies we work from stay under lock and key for thirty days from the moment your files go back to you — a safety net should anything need checking again — after which they are destroyed securely. A device left unpaid or uncollected beyond thirty days may be dealt with under our Terms. Records of enquiries and cases stay with us for up to six years, covering legal, tax and warranty duties, and are then deleted.
Rights you can exercise
UK GDPR hands you the familiar rights: erasure, rectification, restriction, portability, objection, and access through a subject access request. Ask by telephone or post using the details above, and an answer follows within one calendar month. Unhappy with it? A complaint can go to the ICO at ico.org.uk — we would sooner put it right ourselves first.
A word on security
Every device carries a case reference from arrival until it leaves, sits in secure storage, and is touched by nobody but our engineers. What we recover comes home on fresh media, and our own copies go on the timetable above. Were a breach ever to endanger your rights, the ICO would hear from us inside 72 hours and you would be told quickly and plainly.
See also: Terms & Conditions (PDF) · Get in touch.