Where we work · Basingstoke
Basingstoke data recovery. A business-park town works to deadlines. So does this bench.
Basingstoke is primarily an office town (Basing View, Chineham, Houndmills), with thirty miles of M3 motorway between its car parks and Southampton. There are always going to be two fundamental questions when a server or drive fails in one of these units: how quickly, and how sure? We give straight answers: your disks travel tracked or come directly to our Guildford intake lab (Monday to Friday, 9am to 5:30pm, no appointment needed), diagnosis costs nothing the day they arrive, and a stopped business is worked first, Monday to Friday.
Speak to an engineer about it
0800 6890668
What Basingstoke sends us.
Not listed? Try the fault finder →| The complaint | Why it happens here | First step |
|---|---|---|
| A Basing View server whose volume won't mount | Office-park operations run lean: a single RAID 5 array, little or no spare | Priority handling; every disk comes too |
| A laptop battered by the Waterloo commute | Commuter miles and site visits will eventually take their toll on your portable hardware. | Treat it as a dropped drive |
| A NAS that lost a disk months ago but did not tell you about it | Running degraded since spring and spotted in autumn: a typical case | Switch off before the second |
| A builder's external drive held the sole copy of a job's files | Drawings, progress photos and invoices stored on a single unbacked disk | Still recoverable, provided it stays switched off |
| A ransom demand waiting on Monday | Small office networks make easy pickings | Take it off the network, then read our ransomware page |
The route a Basingstoke case takes.
Basingstoke questions, plain answers.
Is there a Basingstoke branch?
No, and that's a choice. One well-equipped laboratory has more benefits than multiple retail counters, and courier links between Basingstoke and Guildford effectively eliminate distance considerations. Get a quote first, by phone or with our online form, then simply hand the drive to a courier this morning and it will be on the bench the following working day (often the same day if there is an urgent business need). Alternatively, drop it off at the Guildford intake laboratory, Monday to Friday, 9am to 5:30pm, no appointment needed.
We are at a standstill — realistically, how quickly can you act?
If you tell us that your business is down due to the failure of data storage equipment, we will flag your case for priority processing. Diagnostics will begin the day the drive arrives. Imaging will take place Monday to Friday, 9am to 5:30pm. As soon as diagnosis allows, we will provide a realistic timescale for your recovery. Our emergency page outlines what governs how quickly we can recover your data.
Is server recovery possible without the original kit?
Yes. We rebuild arrays here from images of the drives you send us, and an identical controller is not required. First get a quote, by phone or with our form, then send all members labelled in order of bay number, and do not use any rebuild option on your side.
What does a Basingstoke firm send us first?
Call us first. Two minutes discussing what has failed and what depends on it will settle the plan: which drives come out, how each one is labelled and which courier to use, before anything is moved.
Similar cases on the index.
Quote first, then from a Basingstoke desk to our bench in one parcel.
Turn it off. Explain what went wrong. Get a free diagnosis before you make any commitments.