Where we work · Basingstoke
A business-park town works to deadlines. So does this bench.
Basingstoke is an office town — Basing View, Chineham, Houndmills, and thirty miles of M3 between its car parks and Southampton. When a server or drive dies in one of those units, two questions matter: how fast, and how sure. Straight answers — your kit travels tracked, diagnosis costs nothing the day it lands, and a stopped business is worked first, Monday to Friday.
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What Basingstoke sends us.
Not listed? Try the triage →| The problem | Why we see it here | First step |
|---|---|---|
| A Basing View server that won't mount its volume | Office-park firms run lean: one RAID 5, nothing spare | Priority handling; every disk comes too |
| A laptop battered by the Waterloo commute | Commuter miles and site visits are hard on portable hardware | Treat it as a dropped drive |
| A NAS that shed a disk months ago without saying so | Running degraded since spring, spotted in autumn: the usual tale | Switch off before the second |
| A builder's external holding the only copy of a job | Drawings, progress photos and invoices on one unbacked disk | Still recoverable, provided it stays switched off |
| A ransom demand waiting on Monday | Small office networks make easy pickings | Get it off the network; read our ransomware page |
The route a Basingstoke case takes.
Basingstoke questions, plain answers.
Is there a Basingstoke branch?
No, and that's a choice. A single well-equipped lab is worth more than a row of shop counters, and courier links from Basingstoke make the mileage moot: hand something over this morning and it reaches the bench next day, often same-day where a business case is urgent.
We are at a standstill — realistically, how quickly can you act?
Tell us the business is down and the case goes to priority: diagnostics the day it lands, imaging run through Mon–Fri 9am–5:30pm, and a realistic timescale as soon as diagnosis allows one. Our emergency page sets out what governs speed.
Is server recovery possible without the original kit?
Yes. We rebuild arrays here from images of the drives, and no identical controller is needed. Send all members labelled with their bay order, and don't touch any rebuild option.
What does a Basingstoke firm send us first?
Ring us first. Two minutes describing the failure and what depends on it settles the plan — which drives come out, how they're labelled, which courier — before anything is moved.
Similar cases on the index.
From a Basingstoke desk to our bench in one parcel.
Switch it off, describe what went wrong, and take a free diagnosis before you commit to anything.