The lab is taking new cases · 9am–5:30pm, Mon–Fri Urgent? Ring 0800 6890668
SDR Southampton Data Recovery 0800 6890668 Open a case
SDR / Areas we serve / Swanage

Where we work · Swanage, BH19

Data recovery in Swanage. A season's takings on one laptop.

Swanage lies at the end of the A351, coming down from Wareham through Corfe Castle, Harman’s Cross and Norden. The town has no National Rail station and there are no regular trains to Wareham, as the line here is purely a heritage railway. Of the 9,411 residents in the Office for National Statistics (ONS) estimate for 2024, 37.4 per cent are sixty-five years or older, and many businesses with BH19 postcodes run on one laptop for the whole season.

Tracked inbound post · return free No charge to diagnose on arrival Quotes fixed in writing

Speak to an engineer about it
0800 6890668

The complaintWhy it happens hereFirst step
A railway volunteer's photograph archiveFifty years of rebuilding, photographed by volunteers and stored on their own disksImage the disk, then begin working with the image as opposed to the original
A holiday let's booking laptopOne machine holds the whole season, the guests and the accountsRecovery ours, rebuild yours
A memory card that filled up throughout the summerEverything here gets photographed, and hardly any of it is copied twiceEject it and leave it alone
The van laptop for a local stone firm, which contains the job costings.Site photography, quotes and CAD drawings, all on one computer.Get a quote first, then send the drive, not the laptop around it
A home PC holding the family albumMore than a third of residents in Swanage are sixty-five or older.One copy is the usual position
Sending your device to us: first, get a quote, by phone or with the form. After you have received the quote you will then send it to us at our secure intake laboratory based in Guildford via tracked post that is fully insured. Return postage is free, so you do not incur additional expense. Pack the shipping form alongside it. Alternatively, you are able to drop it off at the Guildford intake lab, Monday to Friday, 9am to 5:30pm, no appointment needed. A complete description of how to pack your device is located at the posting details link.

The order a Swanage job runs in.

Volunteer archives count as archivesFifty years of railway photography sits on personal hard drives belonging to people who never thought they'd be archiving photographs. That archive is treated with the same care as any company's data.
There is no through trainThere isn't a National Rail station in Swanage, nor is there a scheduled service from Swanage up to Wareham, so nobody is carrying a drive by rail. Get a quote first, by phone or with the form. Then the drive leaves a BH19 post office counter on a tracked label, or you can take it to the Guildford intake lab, Monday to Friday, 9am to 5:30pm, no appointment needed.
Seasonal kit, single copiesMost local businesses have no greater IT department than a laptop used to make bookings, a card machine and an external hard drive, and during the season all three are fully used. If something happens, tell us what went wrong and get a quote, by phone or with the form, before you post it, and try nothing first.
The same terms, alwaysWe offer free diagnostics when your drive arrives. Afterwards, we'll give you a written quote that does not change. In most cases you only pay if we recover your data. When we've recovered your data, we'll put it onto brand new media, and we'll pay the postage to return it to you.

Swanage, answered without the hedging.

Is BH19 inside the covered area?

All of it, including Durlston, Herston and Ulwell. Tracked post is what makes the coverage work, so an address at the very end of the A351 is no further from the bench than one sitting right next to it.

Can I bring a drive over on the railway?

There is no scheduled service to Wareham to bring it on: there were plans for one until March 2024, but they were dropped, and only occasional excursions run that way now. Get a quote first, by phone or with the form, then use a post counter in the town and a trackable label, or go directly to the Guildford intake lab and drop it off, Monday to Friday, 9am to 5:30pm, no appointment needed.

Our booking system and card records live on one laptop, and it will not start.

Then stop using it today. Each time you try to boot a failing disk you are writing something onto it. Tell us the date the season turns and we will order your job against that date.

Does posting from Swanage cost more than anywhere else?

No. The price list is the same for all postcodes, the diagnosis beforehand is done without charge, and postage back home is paid. Being at the far end of the road does not make any difference.

Get a quote, post the Swanage drive; the season keeps going.

Turn it off. Explain what went wrong. Get a free diagnosis before you make any commitments.

0800 6890668