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SDR / Areas we serve / Poole

Where we work · Poole

The New Forest is no service boundary. It's an hour of tracked road.

Losing data at the Dorset end of our patch brings one extra worry that turns out to be nothing at all: getting the drive to a lab. Tracked services leave every BH postcode each working day, so a dead disk on Poole Quay or in Broadstone sits one parcel from the free diagnosis a Southampton one gets — and comes home at our expense.

Tracked inbound post · return free No charge to diagnose on arrival Quotes fixed in writing

Speak to an engineer about it
0800 6890668

What arrives from the Poole side.

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The problemWhy we see it hereFirst step
A boatyard's office PC beside the quayChandlers, brokers and sail lofts keep computers long past retirementGet it imaged before the summer rush
A Sandbanks holiday let's booking laptopA season of reservations and ten years of guests, all on one machinePriority where the takings depend on it
A card filled over a busy regatta weekendHarbour events fill cards quickly, and now and then finish one offPut the camera down and post the card
A Parkstone home office's RAID 5 NAS gone degradedHouseholds bought storage rather than cloud, and time did the restSwitch it off; every disk travels
Corroded kit from houses beside the waterHarbourside kit spends its life in damp, salty airTreated as environmental damage when it lands
Sending it in: send it to our secure intake lab by tracked, fully insured post — return postage is on us — with the shipping form packed alongside. The complete packing routine sits on the contact page.

How a Poole job is handled.

The distance is already handledTracked collections run from every Poole postcode each working day, next-morning arrival is the norm, and the barcode keeps reporting the whole way.
Pack it for the roadA drive travelling that far is handled several times over, so pack for it: stiff box, padding on every face, nothing able to shift inside. The shipping form and contact page spell it out.
Salt water, told straightHarbour air corrodes electronics and we treat that seriously — say what the drive was exposed to, resist drying it yourself, and let corrosion be dealt with on the bench, not a radiator.
Dorset gets the same dealDiagnosis costs nothing once it lands, the written quote is fixed, most jobs run no fix no fee, and return postage into Dorset is ours. Mileage changes timing, never terms.

Poole asks; we answer plainly.

Can you really cover Poole from Southampton?

Yes — our coverage is the postal network, and tracked services leave every BH postcode each working day. A parcel from Poole usually arrives the next working morning, tracked from door to bench, and goes back the same way at no charge.

Is a fragile drive at more risk on the longer road journey?

That's a few more hours in a van, and sound packing takes care of it: a rigid box, plenty of padding, nothing rattling. Fragile goods travel that road by the thousand every day; a well-packed drive rides among the safest.

We are a Poole business at a standstill — can we be prioritised?

Yes — where you sit in the bench queue decides priority, not your postcode. Tell us 'business down', send it next-day tracked, and work carries on without pause from the morning it lands.

Is there advice specific to the harbour?

Two things. Mention salt air or damp when you book in, and never give a suspect drive 'one last go' before posting. Harbour air is unkind to electronics; a hopeful power-up is unkinder still.

Similar cases on the index.

Flood, damp & environmental → NAS units → Recovering photos → Every area we serve →

One parcel is all Poole has to send.

Switch it off, describe what went wrong, and take a free diagnosis before you commit to anything.

0800 6890668

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